JOB DESCRIPTION
Purpose of Position
To collect debt and provide a comprehensive debt collection service for Cedar Credit clients
Key Accountabilities / Responsibilities
Personal Qualities, Qualifications and Experience
Experience/Knowledge
Professional Skills
Personal Skills
Staff Management Responsibilities
Nil
Purpose of Position
To collect debt and provide a comprehensive debt collection service for Cedar Credit clients
Key Accountabilities / Responsibilities
- Liaise with debtors
- Act as an Account Manager and liaise with clients to keep them fully informed
- Liaise with clients to make recommendations for agent visits, legal action and Disputes Tribunal
- Identify opportunities for growth of business
- Self manage a ledger of clients' debts
- Client liaison by phone and e-mail
- Assist as directed by Manager to contribute to the success of Cedar Credit, including sundry administration and general office duties
Personal Qualities, Qualifications and Experience
Experience/Knowledge
- Experience in debt collection
- Background in customer service
Professional Skills
- Keyboard experience
- Telephone experience
- Organisation and time management skills
- Able to deal with clients and employees in a professional manner
Personal Skills
- Excellent interpersonal skills
- Assertive and empathetic
- Able to work effectively as part of a team
- Able to work unsupervised
- Honesty, integrity and a commitment to preserving confidentiality
- A pleasant and cheerful manner
Staff Management Responsibilities
Nil
